Relocation Support Specialist
1 week ago
Graebel Companies Inc. is seeking a skilled and detail-oriented Relocation Support Specialist to join our team.
We provide talent mobility and relocation solutions to Global 1000 firms and their employees, delivering exceptional customer service and fostering an environment of respect, honor, and caring for those that interact with us.
The ideal candidate will have strong initiative, drive ownership in every task, and strive towards excellent service levels to create an exceptional client experience.
As a key member of our team, you will ensure the client's Mobility program is executed in compliance with the policy and Graebel's standards, providing support including escalation support and reporting requests.
Key Responsibilities:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions, managing exception requests based on policy and escalating to the relocation specialists when required
- Daily audit of offers for data accuracy, tagging correct relocation policy to ensure correct support is applied, partnering with others for information verification
- Updates vendor partners on missing information to ensure billing accuracy
- Maintaining process documents: updating operating procedures, trainings, presentations, and internal sites to reflect changes in relocation policy or process
- C coordinate special projects including client presentations, client/supplier training, etc., maintaining relationship with client through consultative and interactive problem-solving
Requirements:
- Capability to manage and navigate complex cases
- Holds strong initiative to act and manage proactively vs. reactively
- Strives towards excellent service levels to create an exceptional client experience
- Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data
- Ability to apply concepts of basic algebra and geometry
Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications
Graebel Companies Inc. offers a competitive benefits package, including health insurance, retirement plan, and paid time off.
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