Chief Customer Engagement Specialist

10 hours ago

Coimbatore, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Experience Executive

About the Team:

We're a dynamic group of professionals who thrive on empathy, precision, and care. Our team is at the heart of our operations, ensuring every customer feels valued and appreciated.

About the Role:

You'll be at the forefront of delivering exceptional customer experiences with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Key Responsibilities:

  • Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our procedures to keep interactions smooth and efficient.
  • Be a Customer Advocate: Understand what our customers really need and guide them through using specific features that make a difference.
  • Dive into Problem-Solving: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Inform our customers about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Follow up with customers to make sure everything's running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.

What You Will Need:

  • Bring Your Experience: Have at least 2 years in a customer-facing role. Freshers with outstanding communication skills are also encouraged to apply.
  • Versatile Support: Be ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
  • Customer-Centric Approach: We're all about our customers—you should be too.
  • Tech-Savvy: Familiar with help desk software and remote support tools. Knowledge of CRM systems is a plus.
  • Communication Pro: Strong communication and problem-solving skills are a must. We need someone who's fluent in both English and Hindi.
  • Juggle Like a Pro: You'll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

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