
Senior Customer Engagement Specialist
6 days ago
A proactive customer relations specialist is sought to manage customer interactions, promote subscription purchases, and resolve outstanding overages.
Key Responsibilities:- Establish contact with customers to resolve outstanding issues or encourage subscription upgrades post-trial expiration.
- Process orders promptly upon customer inquiry and send purchase confirmations.
- Coordinate account suspensions as needed, ensuring thorough documentation.
- Maintain detailed records of follow-ups and interactions.
- Advanced knowledge of Microsoft Excel software applications.
- Basic understanding of Microsoft Word functionality.
- Analytical skills to track performance metrics and optimize processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Effective problem-solving abilities.
- Experience in customer-facing roles.
- Strong communication and negotiation skills.
- Proficiency in CRM systems like Salesforce.
- Background in Zendesk support.
Our organization fosters a progressive culture that values creativity, flexibility, and diversity. We emphasize integrity, experience, honesty, and passion for excellence.
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Customer Engagement Specialist
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Customer Engagement Specialist
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Customer Engagement Specialist
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Strategic Customer Engagement Director
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Customer Engagement Specialist
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Customer Engagement Manager
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Customer Support Specialist
1 week ago
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Customer Support Specialist
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Customer Retention Marketing Specialist
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Frontline Customer Engagement Specialist
1 day ago
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