Customer Experience Analyst

2 weeks ago

Kollam, Kerala, India beBeeCustomerExperience Full time ₹ 12,00,000 - ₹ 20,00,000

Customer Experience Analyst

We're looking for a detail-driven professional to join our team as a Customer Experience Analyst. In this role, you'll play a vital part in driving customer satisfaction by leveraging data insights and empathy.

Main Responsibilities:

  • You will be responsible for maintaining key performance metrics reports, identifying trends and patterns in customer data, and analyzing feedback to provide actionable recommendations.
  • This role requires close collaboration with cross-functional teams to ensure data accuracy and consistency.

Requirements:

  • A minimum of 6 months of experience in data analysis or a related field.
  • Strong analytical skills, including problem-solving ability and proficiency in Excel (basic to advanced).
  • Excellent communication skills, with the ability to connect with customers on an empathetic level.
  • A customer-first mindset and a willingness to continuously improve processes.

What You'll Get:

  • An opportunity to work with a talented team, driving business growth through customer-centric initiatives.
  • A dynamic work environment that fosters innovation and creativity.
  • Ongoing training and development opportunities to help you grow professionally.

About This Role:

  • This is a full-time position, offering a competitive salary and benefits package.
  • You'll have the chance to make a real impact on our customer's experience, driving loyalty and retention.
  • Our company values diversity, equity, and inclusion, and we welcome applicants from all backgrounds.

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