Customer Experience Support Professional

3 days ago

Kollam, Kerala, India beBeeCandidate Full time ₹ 20,00,000 - ₹ 28,00,000
Job Title: Customer Success Intern

We are seeking a detail-oriented and customer-centric candidate support intern to join our team. As a key player in managing candidate communications, verifying documentation, and ensuring seamless interactions, you will be instrumental in enhancing the overall candidate experience.

Key Responsibilities:

  • Manage candidate inquiries and resolve issues via email or chat with professionalism and empathy.
  • Review and verify candidate-provided documents, communicating clearly about any additional requirements.
  • Educate candidates on the documentation process, providing guidance and support to ensure their understanding of the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Commitment:

This is a full-time internship opportunity requiring a minimum commitment of 9 months. You will work 9 hours a day, including a 1-hour break, and may need to work night shifts or Sundays occasionally. Compensation will be provided accordingly.

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