Candidate Experience Manager

2 weeks ago


Kollam, Kerala, India beBeeCommunication Full time ₹ 35,00,000 - ₹ 45,00,000
Job Role: Candidate Support Specialist

Candidate support encompasses a blend of customer support and candidate outreach, focusing on issue resolution and enhancing the overall candidate experience.

  • Key Responsibilities:
  • Manage candidate communications, verify documentation, and ensure professionalism and empathy in all interactions, prioritizing timely responses and efficient problem-solving.
  • Enhance the candidate experience through effective communication, addressing concerns, and providing personalized support.
  • Educate candidates on the documentation process, offering guidance and support to ensure they understand requirements, and collaborate with cross-functional teams to address candidate needs.
  • Develop and implement strategies to improve candidate satisfaction, leveraging feedback and data analysis to drive continuous improvement.

Requirements:

  • Strong written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Basic understanding of customer support principles and/or candidate management concepts.
  • Ability to work independently and as part of a team, with strong organizational skills and attention to detail.
  • Proficiency in utilizing technology to streamline processes and enhance the candidate experience.


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