Candidate Support Professional

2 weeks ago

Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 1,42,000 - ₹ 35,00,000
About the Role

We are seeking a highly motivated and detail-oriented Candidate Support Intern to join our team.

This role will be responsible for managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

The ideal candidate will have strong written and verbal communication skills, a basic understanding of customer support and/or candidate management, and the ability to work independently and as part of a team.

Key Responsibilities
  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
Required Skills and Qualifications
  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
Benefits
  • Health Insurance covering self, children, and spouse.
  • Unlimited free Tele doctor consultations.
  • Learning & development budget (up to Rs. 21,000).
  • Remote setup perk: Rs. 10,000.
  • Earn EngageWith points for recognitions from team members.
Work Structure
  • 6-Day Workweek: Monday-Saturday.
  • Night Shifts & Weekends: occasional overtime pay.
  • Overtime (OT): paid according to company policy.
  • Work Hours: 9 hours a day with a 1-hour break.

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