
Senior Customer Engagement Specialist
5 days ago
We are seeking a skilled CRM Executive to manage our customer relationships and integrate partners into our ecosystem seamlessly.
The ideal candidate will have strong technical capabilities, excellent communication skills in English, Hindi, and Gujarati, and a problem-solving mindset.
Key responsibilities include conducting onboarding sessions for new dealers and partners, delivering engaging technical/product training sessions, and resolving escalations by coordinating with dealers, clients, and internal teams.
- Conduct onboarding sessions for new dealers and partners
- Deliver engaging technical/product training sessions
- Manage CRM activities: inquiries, lead status updates, loyalty enrollments, and monitoring lead-to-demo ratios
- Resolve escalations by coordinating with dealers, clients, and internal teams
- Maintain training materials, SOPs, and partner communications
We offer a competitive salary package, including a Provident Fund (PF), medical insurance, and festival celebrations & gifts.
Join us and be part of a dynamic team that values innovation, collaboration, and customer satisfaction.
Requirements:- Strong technical aptitude
- Excellent communication skills in English, Hindi, and Gujarati
- Problem-solving and relationship-building mindset
Aptitude test, online interview, personal interview, and panel interview (presentation) are the stages of the selection process.
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