Customer Experience Manager

7 hours ago

Pune, Maharashtra, India beBeeTeamLeader Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are transforming the world by bringing together physical and digital realities. Our software helps companies improve operations, create better products, and empower people in various aspects of their business.

Our team is a global network of professionals who strive to create opportunities for growth and development. We foster an environment where ideas can thrive and individual differences are celebrated.

A Team Supervisor is responsible for ensuring high customer satisfaction by guaranteeing that their team provides exceptional service.

This role will oversee a small group of engineers on the NOC team, whose primary focus is to resolve monitoring alerts for our customers.

The key responsibilities include:

  • Ability to identify and appreciate customer interests and concerns
  • Effective listening, data analysis, report preparation, and presentation of key findings
  • Handling customer escalations and keeping management informed about critical issues
  • Coaching the team to perform well and keeping direct reports updated on information and events
  • Being visible and accessible to employees on a regular basis
  • Self-motivation, leading by example with a positive attitude and demeanor
  • Demonstrating the ability to understand complex problems and communicate potential solutions
  • Contributing to departmental goals and objectives/metrics and plans; may contribute to organizational goals
  • Participating in on-call rotation

Key Skills and Qualifications:

  • Minimum 4 years of experience in a customer-facing role with a Bachelor's Degree in Computer Science, Mechanical, Electronics & Telecommunication Engineering
  • Experience with Windchill will be considered as an alternative
  • Excellent Excel skills
  • Familiarity with SaaS products and Cloud Terminology
  • Familiarity with Python or other scripting languages

Benefits and Opportunities:

Life at our organization is about more than working with cutting-edge technologies. It's about being part of a community that values diversity and inclusion, and empowers individuals to grow and develop.

If you share our passion for innovation and problem-solving, you'll likely become just as passionate about our company culture as we are.

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