Digital Customer Experience Manager

21 hours ago

Pune, Maharashtra, India beBeeCustomerRetention Full time ₹ 30,00,000 - ₹ 60,00,000

Customer Retention Strategist Role

">

A customer retention strategist plays a pivotal role in devising and implementing customer retention strategies to meet business objectives. The ideal candidate will collaborate with senior team members in this process, ensuring that all marketing campaigns are executed efficiently and effectively.

The successful candidate will also contribute to analyzing the success metrics of email, SMS, and push notifications campaigns to measure revenue per send. They will be responsible for re-engaging dormant or inactive customers to optimize revenue returns per customer/data record. Additionally, they will contribute ideas and insights for CRM strategies aimed at attracting and retaining customers.

Key qualifications include a bachelor's or master's degree in a relevant field and basic understanding of HTML/CSS is preferred. A minimum 0-1 year of experience in digital marketing/CRM management or a related field is required. Familiarity with CRM platforms like MoEngage, CleverTap, WebEngage, Braze, etc., is advantageous. Good communication skills, both verbal and written, are essential, as well as detail-oriented with the ability to manage multiple tasks efficiently.

Responsibilities:

  • Develop and implement customer retention strategies
  • Support marketing campaigns by coordinating with digital teams
  • Analyze campaign success metrics
  • Re-engage dormant or inactive customers
  • Contribute to CRM strategies
  • Segment customer database for targeted marketing activities
  • Develop and execute testing strategies
  • Generate campaign performance reports

Requirements:

  • Bachelor's or Master's degree in a relevant field
  • Basic understanding of HTML/CSS
  • Minimum 0-1 year of experience in digital marketing/CRM management
  • Familiarity with CRM platforms like MoEngage, CleverTap, WebEngage, Braze, etc.
  • Good communication skills
  • Detail-oriented with task management abilities
  • Collaborative and adaptable team player

  • Digital Customer Experience Manager

    7 days ago

    Pune, Maharashtra, India beBeeProductInformationManager Full time ₹ 20,00,000 - ₹ 25,00,000

    Product Information Manager JobWe are looking for a Product Information Manager to join our team. As a key member of the Digital Customer Experience (DCE) team, you will play a critical role in delivering enriched product information to multiple data-consuming platforms.The ideal candidate will have experience with enterprise PIM Solutions and be proficient...

  • Digital Marketing Manager in Pune

    3 days ago

    Pune, Maharashtra, India Digital ROI Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Key ResponsibilitiesOwn and manage 3–6 key performance marketing accounts end-to-endBuild and maintain strong, long-lasting client relationshipsUnderstand client goals and translate them into actionable strategiesWork with internal teams to plan, launch, and optimize campaigns across Meta, Google, YouTube, and other platformsAnalyze performance data and...

  • Digital Experience Manager

    3 days ago

    Pune, Maharashtra, India beBeeDigital Full time ₹ 15,00,000 - ₹ 22,00,000

    Unlock Your Career in Digital Experience Management">We are seeking an experienced professional to drive business growth through the delivery of innovative digital solutions using Adobe Experience Manager. As a seasoned expert in the field, you will be responsible for managing and maintaining our AEM platform, ensuring seamless integration with other systems...

  • Digital Experience Architect

    1 week ago

    Pune, Maharashtra, India beBeeService Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Service DesignerWe are seeking a skilled Service Designer to lead the design of service blueprints and digital customer journeys. The successful candidate will align these designs with business outcomes and drive user-centered solutions across the customer journey.Key Responsibilities:Identify pain points and opportunities in the customer experience using...

  • Associate Digital Marketing Manager

    16 hours ago

    Pune, Maharashtra, India DViO Digital Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Associate Manager – Media and Performance MarketingLocation:Pune, BengaluruExperience:4+ YearsRole Overview:DViO Digital is looking for a performance-drivenAssociate Manager – Media and Performance Marketingto lead digital campaigns across platforms like Google Ads, Meta, and Amazon Ads. You'll be responsible for driving acquisition, optimizing...

  • Associate Manager- Digital Marketing

    1 week ago

    Pune, Maharashtra, India DViO Digital Full time US$ 90,000 - US$ 1,20,000 per year

    Designation – Associate Manager -Media and Performance MarketingLocation -PuneExperience – 5+ YearsFull-time opportunityDViO Digital is looking for a dynamic and results-driven Associate Manager -Media and Performance Marketing to oversee and optimize digital marketing campaigns across multiple platforms. This role involves analyzing campaign...

  • Customer Experience Manager

    2 weeks ago

    Pune, Maharashtra, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Customer Service Team LeadWe are seeking a seasoned customer support leader to join our team. As a Customer Service Team Lead, you will be responsible for leading a high-performing team of customer support representatives. Key Responsibilities:Lead and manage a team of customer support representatives to ensure exceptional customer service is...

  • Digital Marketing Internship in Pune

    3 days ago

    Pune, Maharashtra, India Digital ROI Full time ₹ 1,50,00,000 - ₹ 3,00,00,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeWorking on being part of the ad-operations teamWorking on Google advertising/Facebook campaigns using digital tools (such as Google Analytics, Google AdWords, and Facebook adverts) and programs to create engaging digital advertisementsWorking on delivering outstanding marketing, advertising, and...

  • Digital Marketing Manager

    6 days ago

    Pune, Maharashtra, India Yashus Digital Marketing Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    About YashusYashus is a results-driven digital marketing agency that partners with businesses to accelerate their growth through strategic online marketing solutions. With expertise across SEO, Paid Advertising, Social Media, Content Marketing, and Performance Analytics, Yashus has successfully managed a diverse portfolio of clients across industries.Job...

  • Digital Experience Strategist

    6 days ago

    Pune, Maharashtra, India beBeeExperience Full time ₹ 35,00,000 - ₹ 40,00,000

    Strategic Digital Experience ManagerThis pivotal role stands at the intersection of product innovation, technical prowess, and delivery excellence.Effectively translate business and product vision into actionable deliverables for iterative improvement.Oversee releases across mobile and web platforms to ensure seamless integration and user experience.Validate...