Customer Experience Manager
2 days ago
The ideal candidate will be a customer champion, responsible for continually improving the experience for customers. They will maintain relationships with customers through regular interactions, analyze existing accounts to identify opportunities to enhance the customer experience, and develop strategies to grow account revenue.
This role requires a flexible skill set, including strategic thinking, tactical execution, and collaboration across multiple teams, levels, and situations. The successful candidate will possess excellent communication skills, the ability to clarify complex customer problems, and a logical approach to problem-solving.
Key Responsibilities:
- Maintain strong relationships with customers to ensure high satisfaction levels
- Develop and implement strategies to grow account revenue
- Collect and analyze data on customer behavior and preferences
- Collaborate with cross-functional teams to identify and address customer needs
Requirements:
- Minimum 3-6 years of prior work experience in SaaS sales or equivalent
- Proven track record of driving customer success and revenue growth
- Excellent communication, interpersonal, and analytical skills
Benefits:
- Competitive compensation package based on performance
- Flexible working environment that supports work-life balance
- Opportunities for professional growth and development
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