Customer Experience Specialist

1 day ago


Pune, Maharashtra, India beBeeExperience Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will possess excellent contract administration expertise and have experience working in a customer services environment.

Key Responsibilities:
  • Administer all aspects of project and services management, including setup and maintenance of equipment schedules and preventative maintenance service requests.
  • Purchase requisitioning, validation of purchase orders, and supplier acknowledgement.
  • Expedite orders via supply chain and manage goods receipt on delivery.
  • Generation of contract renewal packages for sales and operations teams.
  • Ensure document control and invoice generation, adhering to specific customer and country requirements.
  • Closure of work orders in Salesforce and generation of contract renewal opportunities.
  • Customer master data setup and management.
Requirements:
  • Minimum 3 years of experience in a customer services environment.
  • Contract administration expertise.
  • Post-secondary education.
  • Experience working in a multi-discipline team.
Skills:
  • Customer-focused with excellent communication skills.
  • Strong organizational and self-motivation abilities.
  • Ability to interact with diverse customers across various countries.
  • Fluent English language skills.


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