
Enhance Customer Experience Specialist
4 hours ago
An exceptional customer experience specialist is required to evaluate and enhance the effectiveness of sales interactions.
- Evaluate recorded sales calls against defined quality metrics.
- Identify strengths and areas for improvement in sales conversations, focusing on customer satisfaction, compliance, and efficiency.
- Prepare detailed feedback reports and share insights with trainers.
- Collaborate with training teams to design solutions for skill gaps and recommend process improvements.
- Monitor the impact of feedback implementation and update evaluation criteria as needed.
- Provide actionable insights to improve sales performance, customer satisfaction, and team productivity.
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
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Customer Experience Specialist
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