Enhance Customer Experience Specialist

4 hours ago


Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 50,00,000 - ₹ 80,00,000
Job Role

An exceptional customer experience specialist is required to evaluate and enhance the effectiveness of sales interactions.

  • Evaluate recorded sales calls against defined quality metrics.
  • Identify strengths and areas for improvement in sales conversations, focusing on customer satisfaction, compliance, and efficiency.
  • Prepare detailed feedback reports and share insights with trainers.
  • Collaborate with training teams to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.
  • Provide actionable insights to improve sales performance, customer satisfaction, and team productivity.
Required Skills and Qualifications
  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.


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