Customer Experience Specialist

3 days ago


Pune, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Job Description

We are seeking a dedicated professional to provide exceptional customer service and address inquiries in a dynamic environment.

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This role is ideal for candidates with 0-3 years of experience who are eager to learn and grow, offering opportunities for skill development and career advancement.

Responsibilities
  • Act as the first point of contact for customers via phone, email, or chat.
  • Provide accurate information and assistance regarding products and services.
  • Resolve customer complaints and issues in a timely manner.
  • Document customer interactions in the CRM system.
  • Follow up with customers to ensure their issues have been resolved.
  • Collaborate with other departments to improve customer satisfaction.
  • Maintain a positive and professional attitude towards customers at all times.

Required Skills and Qualifications

Key skills and qualifications include:

  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving skills and the ability to think critically.
  • Proficiency in using computer systems and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Strong attention to detail and organizational skills.
  • Experience with customer service software (e.g. Zendesk, Freshdesk) is a plus.
  • Ability to work flexible hours, including weekends and holidays.


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