
Customer Experience Specialist
3 days ago
We are seeking a dedicated professional to provide exceptional customer service and address inquiries in a dynamic environment.
">This role is ideal for candidates with 0-3 years of experience who are eager to learn and grow, offering opportunities for skill development and career advancement.
Responsibilities- Act as the first point of contact for customers via phone, email, or chat.
- Provide accurate information and assistance regarding products and services.
- Resolve customer complaints and issues in a timely manner.
- Document customer interactions in the CRM system.
- Follow up with customers to ensure their issues have been resolved.
- Collaborate with other departments to improve customer satisfaction.
- Maintain a positive and professional attitude towards customers at all times.
Required Skills and Qualifications
Key skills and qualifications include:
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in using computer systems and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong attention to detail and organizational skills.
- Experience with customer service software (e.g. Zendesk, Freshdesk) is a plus.
- Ability to work flexible hours, including weekends and holidays.
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