
Customer Experience Lead
4 days ago
Job Title: Customer Retention Manager
About the RoleThis position is responsible for managing customer interactions to encourage subscription purchases and resolve outstanding overages.
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on key metrics such as conversions and account actions.
- Advanced knowledge of Microsoft Excel software.
- Basic knowledge of Microsoft Word.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem Solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems like Salesforce.
- Experience in Zendesk.
We are a global leader in 3D design, engineering, and entertainment software. We foster a progressive culture, creativity, and flexible work environment. We use cutting-edge technologies to stay ahead of the curve, respecting diversity in all aspects and valuing integrity, experience, honesty, people, humanity, and passion for excellence.
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