Chief Customer Experience Officer

1 day ago

Pune, Maharashtra, India beBeeVisionary Full time ₹ 1,00,00,000 - ₹ 1,20,00,000

Are you a seasoned professional with a passion for delivering exceptional customer experiences?

At our organization, we're committed to crafting user-centric products that make cooking truly special.

Job Description

As a visionary Customer Care Manager, you will lead our customer service operations and set the tone for outstanding customer interactions. Your role will involve supervising a team of Customer Experience Associates and driving continuous improvement through data-driven insights.

Key Responsibilities

  • Develop and implement a customer service vision, policies, and SOPs aligned with our values of quality, empathy, and trust.
  • Lead, mentor, and inspire the Customer Experience team, fostering a culture of accountability and excellence.
  • Set and track service KPIs to monitor quality, efficiency, and customer satisfaction.

Customer Experience Excellence

  • Ensure prompt, empathetic, and effective resolution of customer concerns across channels.
  • Maintain high service standards for returns, exchanges, and repairs.

Cross-Functional Collaboration

  • Partner with Product, Marketing, Sales, and Logistics to act on customer feedback and improve offerings.
  • Represent the voice of the customer in leadership meetings, influencing decisions on product design, policies, and communication.

Data-Driven Insights & Process Improvement

  • Analyze trends in customer queries, complaints, and satisfaction levels to inform strategic changes.
  • Implement tools, training, and processes to increase team efficiency and improve first-contact resolution rates.

People Management & Development

Recruit, train, and retain top talent in the Customer Care team. Conduct regular performance reviews and identify growth opportunities for team members.

Requirements

Proven track record (8–10 years) in leading customer care operations, preferably in D2C, premium retail, or e-commerce sectors. Strong leadership, coaching, and interpersonal skills are essential. Excellent communication skills in English; multilingual proficiency is a plus.

Why Join Us?

Lead the customer care function of one of India's fastest-growing premium cookware brands. Opportunity to directly shape customer experiences and brand perception. Work in an innovation-driven, customer-first culture.

  • Chief Operating Officer

    3 weeks ago

    Pune, Maharashtra, India Highrise Solutions Full time

    Job Title Chief Operating Officer COO Reports to Chief Executive Officer CEO Location Magarpatta PuneJob Summary We are seeking an exceptional leader to fill the role of Chief Operating Officer COO to oversee and drive the operational excellence of our Business Process Outsourcing BPO organization The COO will be responsible for developing and...

  • Chief Business Officer

    3 days ago

    Pune, Maharashtra, India Peoplefy Full time

    We are seeking an accomplished and visionary Chief business officer (CBO) to lead the strategic direction, growth and commercial performance of the India business unit. The CBO will oversee sales, marketing, customer success and play a critical role in scaling the company and positioning it as a leader in digital and IT services.Key...

  • Chief Business Officer

    4 days ago

    Pune, Maharashtra, India Peoplefy Full time

    We are seeking an accomplished and visionary Chief business officer (CBO) to lead the strategic direction, growth and commercial performance of the India business unit. The CBO will oversee sales, marketing, customer success and play a critical role in scaling the company and positioning it as a leader in digital and IT services. Key Responsibilities: ...

  • Chief Customer Experience Officer

    4 days ago

    Pune, Maharashtra, India beBeeCustomerExperience Full time

    Customer Experience VisionaryAbout the RoleWe are seeking a seasoned professional to spearhead our customer experience strategy and drive business growth through innovative solutions.As a key member of our team, you will be responsible for developing and executing strategic initiatives that deliver exceptional customer experiences. This includes...

  • Chief Financial Officer

    1 day ago

    Pune, Maharashtra, India Symbiosis Centre for Distance Learning Full time

    Chief Finance Officer:- Candidate should be a Chartered Accountant on or before 2008.- Top Leadership level experience of 8-9 years is must.- Experience in Income Tax, Investment, setting new policies and cash flow.- Should have an experience working as Finance Controller.- Should have an experience in leading a team of at least 20 people.- Leadership of GM...

  • Chief Financial Officer

    11 hours ago

    Pune, Maharashtra, India Symbiosis Centre for Distance Learning Full time

    Chief Finance Officer: Candidate should be a Chartered Accountant on or before 2008. Top Leadership level experience of 8-9 years is must. Experience in Income Tax, Investment, setting new policies and cash flow. Should have an experience working as Finance Controller. Should have an experience in leading a team of at least 20 people. Leadership of GM...

  • Chief Operating Officer

    3 days ago

    Pune, Maharashtra, India beBeeTransformation Full time ₹ 15,00,000 - ₹ 20,00,000

    Leadership Opportunity:Chief Executive Officer – AutomotiveThis is a high-profile leadership position, responsible for driving the organization's long-term strategy and market leadership.Key Responsibilities:

  • Chief Business Officer

    4 weeks ago

    Pune, Maharashtra, India Peoplefy Full time

    We are seeking an accomplished and visionary Chief business officer (CBO) to lead the strategic direction, growth and commercial performance of the India business unit. The CBO will oversee sales, marketing, customer success and play a critical role in scaling the company and positioning it as a leader in digital and IT services.Key...

  • Co-Founder Chief Business Officer

    4 weeks ago

    Pune, Maharashtra, India Kartikeya Realty Full time

    We're Hiring: Co-founder (Chief Business Officer) ZonalLocation: Pune / BangaloreReal Estate Experience Required | Ownership Mindset | Growth PartnerAbout Kartikeya RealtyEstablished in 2013 , Kartikeya Realty has been a trusted name in real estate development, consulting, and asset management. With a legacy of delivering value-driven property solutions...

  • Co-Founder Chief Business Officer

    4 weeks ago

    Pune, Maharashtra, India Kartikeya Realty Full time

    We're Hiring: Co-founder (Chief Business Officer) Zonal Location: Pune / Bangalore Real Estate Experience Required | Ownership Mindset | Growth Partner About Kartikeya RealtyEstablished in 2013, Kartikeya Realty has been a trusted name in real estate development, consulting, and asset management. With a legacy of delivering value-driven property solutions...