Customer Service Experience Manager

2 days ago


Pune, Maharashtra, India beBeeCustomerServiceLeader Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

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This role will lead a team of professionals to deliver exceptional customer service and experience. The successful candidate will have a proven track record of managing omnichannel operations, coaching and leading high-performing teams, and developing positive team dynamics.

The ideal candidate will possess strong leadership and decision-making skills, with the ability to communicate effectively verbally and in writing. They will also have a deep understanding of customer needs and behaviors, as well as expertise in Microsoft Office and telephony workflows.

Key responsibilities include:

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  • Leading the team to ensure safe and silent run for all processes;


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