Customer Service Experience Specialist

12 hours ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Role Overview

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers through both voice and chat interactions.

As a Customer Service Associate, you will be the primary point of contact for customers, addressing their queries, concerns, and requests in a professional and timely manner. You will be responsible for providing clear and accurate information about products and services, resolving customer issues effectively, and ensuring a positive experience across multiple channels.

Key Responsibilities
  • Handle inbound and outbound voice calls and chat interactions with customers, addressing their queries, concerns, and requests in a professional and timely manner.
  • Provide clear and accurate information about products and services.
  • Resolve customer issues effectively by troubleshooting, offering solutions, or escalating when necessary.
Required Skills & Qualifications
  • Education: High school diploma or equivalent; college degree is a plus.
  • Experience: Prior experience in customer service, BPS, or call center roles.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers in a clear and friendly manner.
  • Technical Skills: Basic computer skills, including proficiency in using customer service software, chat platforms, and CRM systems.
  • Problem-Solving: Strong troubleshooting skills and ability to handle customer issues effectively and efficiently.
  • Multitasking: Ability to handle both voice and chat interactions simultaneously while maintaining quality service.
  • Team-Oriented: Ability to work collaboratively with team members in a fast-paced environment.
  • Flexibility: Willingness to work in shifts, including weekends and holidays, if necessary.
Working Conditions

This role requires working in a flexible shift environment, which may include evenings, weekends, and holidays. The working hours are 10 hours per day (9 hours working + 1 hour break). Weekend working is applicable. The role may require working remotely or from the office, depending on company policy.

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