Resolve Customer Escalations

1 week ago


Varanasi, Uttar Pradesh, India beBeeResolution Full time ₹ 60,00,000 - ₹ 80,00,000
Escalation Resolution Expert

Job Overview:

  • Take ownership of escalated customer issues related to refunds, disputes, and other concerns.

Responsibilities:

  • Effectively investigate and resolve escalated cases to prevent recurrence.

Key Tasks:

  • Manage and oversee refund requests in accordance with established policies.

Customer Interaction:

  • Communicate with customers in a professional manner to understand their needs.

Cross-functional Collaboration:

  • Work closely with support teams to gather information and expedite resolution.

Reporting and Documentation:

  • Maintain accurate records of escalated cases and resolutions achieved.

Requirements:

  • Excellent communication skills.
  • Strong analytical mindset.
  • Ability to collaborate effectively with cross-functional teams.

Competencies:

  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts.
  • Attention to Detail: Meticulous in maintaining accurate records.


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