Expert Technical Issue Resolver

Job Description:">CyberArk Level 4 engineers are senior technical experts who specialize in resolving complex and subtle issues.They participate in high-level decision-making, prioritization, major design and enhancements, major incident activities, problem management, stability analysis, on-call support, and other critical tasks.These experts have a deep...

Escalation Resolution ExpertJob Overview:Take ownership of escalated customer issues related to refunds, disputes, and other concerns.Responsibilities:Effectively investigate and resolve escalated cases to prevent recurrence.Key Tasks:Manage and oversee refund requests in accordance with established policies.Customer Interaction:Communicate with customers in...

About People Prime Worldwide:We are a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by our entrepreneurial spirit and extensive domain and technology expertise, we help drive superior competitive differentiation, customer...

About Our Expert RoleAs a Senior Technical Support Engineer, you will play a critical part in our team that enables customer success by providing technical support to clients after they have purchased our products. Your primary focus will be on addressing complex post-sales concerns, collaborating with cross-functional teams, and fostering an environment of...

Empower customers by driving innovation in the hospitality industry through technical expertise and collaboration.We take pride in providing actionable insights and tools to maximize hotel company profits.This role involves escalating support issues, using diagnostic tools, and collaborating with various teams to drive solutions.Key Responsibilities:Be a...

Job Role OverviewThe primary objective of this position is to provide expert technical support for complex Cisco Unified Contact Center Enterprise (UCCE) and associated solutions.This role encompasses advanced troubleshooting, issue resolution, and knowledge base management. You will collaborate with internal teams and external partners to resolve service...

Job OverviewWe are seeking a skilled Technical Support Engineer to join our team.This role involves delivering expert support and troubleshooting for data storage solutions, including file-level and block-level storage, and server systems.As a key member of our support team, you will be responsible for providing clear communication and solutions to client...

Job Title:The Senior Technical Expert will play a pivotal role in ensuring the technical stability, scalability, and operational excellence of financial systems.Operational Oversight: Own day-to-day operations for financial applications and data platforms, ensuring they run smoothly and meet business expectations.Reliability & Availability: Ensure financial...

Enterprise Middleware ExpertThe role of the Enterprise Middleware Expert is pivotal in maintaining optimal performance of corporate systems. Key responsibilities include overseeing and maintaining Digital Security Utility (DSU) components for secure data transmission, encryption, and authentication.Key competencies required:Proven expertise with DSU (Digital...

Job OpportunityThis is a full-time on-site position for a Support Specialist, based in Vapi.The Support Specialist will be responsible for providing technical assistance and troubleshooting support to clients and users. Daily tasks include analyzing and resolving issues related to software and hardware, delivering timely and effective solutions, and ensuring...