
Technical Solutions Specialist
3 days ago
Empower customers by driving innovation in the hospitality industry through technical expertise and collaboration.
We take pride in providing actionable insights and tools to maximize hotel company profits.
This role involves escalating support issues, using diagnostic tools, and collaborating with various teams to drive solutions.
Key Responsibilities:
- Be a subject matter expert on our product and database structure.
- Utilize SQL and query skills to resolve customer issues efficiently.
- Act as an escalation point for complex issue resolution.
- Collaborate closely with the Implementation team to drive success.
Requirements:
Our ideal candidate will possess strong written and verbal communication skills, excellent SQL and database skills, and strong documentation and analytical skills. Additionally, experience working with JIRA, Salesforce, or enterprise CRM tools is beneficial.
Key Competencies:
- Technical Knowledge
- Debugging, Scripting, and Automation
- Effective Communication
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