Senior Customer Service Agent

2 weeks ago


Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6 - ₹ 8

Customer Support Representative

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  • Deliver exceptional customer service via various communication channels.
  • Respond to customer inquiries, resolve complaints and provide timely solutions to their issues.
  • Process customer transactions, orders and requests efficiently while maintaining accuracy and professionalism.
  • Maintain detailed records of customer interactions and transactions for future reference.
  • Collaborate with internal teams to escalate and resolve complex issues in a timely manner.
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Requirements

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  • Fluent spoken and written Korean language skills are essential for effective communication with customers.
  • Prior experience in customer-facing roles, call centers or BPOs is highly desirable.
  • Strong problem-solving skills and the ability to handle customer complaints effectively are crucial for success in this role.
  • Good typing speed and proficiency in handling email, chat and CRM tools are necessary for efficient workflow management.
  • Ability to multitask and work in a fast-paced environment is vital for meeting deadlines and achieving targets.
  • Willingness to work flexible hours, including rotational shifts if required.
  • Basic computer knowledge and familiarity with customer support software are required for successful job execution.
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Preferred Qualifications

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  • Experience in e-commerce, banking or technical support is an added advantage.
  • Certification in Korean language proficiency (TOPIK or equivalent) is highly desirable.

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