Customer Service Representative

14 hours ago


Varanasi, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

Main Responsibilities:
  1. Manage customer inquiries via various communication channels.
  2. Provide timely, professional, and empathetic responses to ensure exceptional customer satisfaction.
  3. Collaborate with cross-functional teams to resolve customer concerns efficiently.
  4. Contribute to the development of customer service standards and policies.
  5. Evaluate compliance with service protocols through close coordination with quality assurance teams.
  6. Conduct research to provide accurate answers for customers.
  7. Foster seamless information flow between departments.
  8. Maintain accurate records and documentation in accordance with industry best practices.
Essential Qualifications:
  1. Bachelor's degree with some regulatory knowledge.
  2. 2-3 years of post-graduation experience; preference given to candidates with sales/marketing experience in healthcare or medical devices/service order management.
  3. Proficiency in Microsoft Office (especially Excel), SAP, and Outlook.
  4. Strong analytical and problem-solving skills.
  5. Effective communication and interpersonal skills with a proven ability to drive business growth.
  6. Team player with a solution-oriented approach and attitude.


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