NRI Portfolio and Activation Head

1 week ago


Mumbai, Maharashtra, India Axis Bank Full time

NRI Portfolio and Activation Head

Axis Bank is seeking an experienced professional to lead our NRI Portfolio and Activation team.

  1. Develop and execute cross-sell strategies for our NRI customers through D2C and digital campaigns.
  2. Lead discussions with stakeholders to design a homecoming calendar and execution roadmap for offers to NRI customers.
  3. Ensure timely execution of personalization campaigns and develop new product offerings.
  4. Own customer communication and consent management framework for NRI business.
  5. Lead the team in delivering event-based and automated triggers to mapped RM portfolios on CRM and other portals.

Key Responsibilities

  1. Customer relationship management - Lead the team managing NRI customer to RM mapping process.
  2. Annual review, design and manpower planning for NRI RM, NDRM and UAE RM portfolios.
  3. Ensure mapping framework is running smoothly in deepening base basis agreed mapping logics with internal stakeholders.
  4. Ensure team delivers all ad-hoc customer to RM mapping change requests on time.
  5. RM master automation for Know your RM infra - Ensure regular checks are in place.

Requirements

  1. Experienced professional with +10 years of work experience in NRI business or retail banking.
  2. Strong analytical background and experience in campaign management.
  3. CA or MBA from premium B-schools.
  4. Excellent communication skills.
  5. Team management, team building & motivation skills.


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