EV Service Advisor

4 weeks ago

Bengaluru, Karnataka, India 2coms Full time
Job Title: EV Service Advisor

About the Role:
We are seeking an experienced EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of vehicle services.

Key Responsibilities:

• Greet customers and understand their service requirements.

• Manage service appointments, ensuring timely flow and reducing customer wait times.

• Conduct a preliminary inspection of the vehicle with the customer to note down any visible issues or damage.

Job Card Creation & Workflow Coordination:

• Create a detailed Job card with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs.

• Explain the work to be done to the customer, providing cost estimation and necessary information.

• Explain the jobs mentioned on the job card to the Lead Technician.

• Coordinate with the Lead Technician to ensure smooth workflow and timely completion of service jobs.

• Organize test drives with the Service Champion and Lead Technician to ensure accurate diagnosis.

Customer Approvals & Communication:

• Obtain customer approval for any extensions to the service order and communicate this information to the Lead Technician.

• Maintain regular communication with customers, updating them on the progress of their vehicle service.

Issue Resolution & Upselling:

• Address customer inquiries, concerns, and complaints promptly and professionally.

• Upsell additional services and products when appropriate.

Payment & Post-Service Engagement:

• Assist customers with the payment process, ensuring clarity in invoicing and handling any billing discrepancies.

• Follow up with customers after service completion to ensure satisfaction and maintain records.

• Update customer feedback and escalate any unresolved complaints.

Vehicle Handover:

• Handover the vehicle to the customer, explaining the jobs completed during the service

Requirements:

• Minimum 1.5 years of experience in a similar role

• Any Graduate or ITI in Electrical, or Diploma in Electrical & Electronic Engg.

• Excellent communication, customer service skills & business acumen

• Knowledge of 2-wheeler or 4-wheeler service and repair processes, preferably 2W EV knowledge

• Ability to explain technical information to customers

• Strong problem-solving and conflict resolution skills

• Multitasking and time management abilities

• Patience and empathy when dealing with customer concerns

• IT or DMS working knowledge

• Basic computer skills for data entry and documentation

Benefits:
Up to 23,000 CTC including PF+ ESIC

  • EV Service Advisor

    1 month ago

    Bengaluru, Karnataka, India 2coms Full time

    Job DescriptionWe are seeking a skilled and customer-focused EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will play a crucial role in ensuring the smooth operation of our electric vehicle service center.Key Responsibilities:Provide exceptional customer service and ensure a positive experience for our clients.Manage service...

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    About the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key ResponsibilitiesCustomer Interaction & Requirements Gathering: Greet customers, understand their service requirements,...

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    About the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key ResponsibilitiesCustomer Interaction & Requirements Gathering: Greet customers, understand their service requirements,...

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    Job Title: EV Service Advisor - BangaloreAbout the Role:We are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth flow of service appointments.Key Responsibilities:Greet customers and understand their service...

  • EV Service Advisor

    1 month ago

    Bengaluru, Karnataka, India 2coms Full time

    Job SummaryWe are seeking a skilled EV Service Advisor to join our team in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring timely completion of service jobs.Key ResponsibilitiesManage service appointments and ensure timely flow and reduction of customer wait...

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    Job Title: EV Service Advisor - Pan IndiaAbout the Role:We are seeking a skilled EV Service Advisor to join our team in Pan India. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key Responsibilities:Customer Interaction & Requirements Gathering: Greet customers,...

  • EV Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    EV Service Advisor Job DescriptionWe are seeking an experienced and skilled EV Service Advisor to join our team in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring the timely and efficient completion of vehicle services.Key Responsibilities:Greet customers and understand their service...

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    Job Title: EV Service Advisor - Pan IndiaAbout the Role: We are seeking a skilled EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key Responsibilities:* Greet customers and understand their service requirements* Manage...

  • EV Service Advisor

    2 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    About the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms. In this role, you will be responsible for providing exceptional customer service, ensuring timely completion of service jobs, and maintaining efficient workflow.Key Responsibilities:Customer Interaction & Requirements Gathering: Greet customers, understand their service...

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    We are seeking a skilled EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will play a crucial role in ensuring the smooth operation of our electric vehicle service department.Key Responsibilities:Customer Interaction & Requirements Gathering: Greet customers, understand their service requirements, and manage service appointments to...

  • EV Service Advisor

    2 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    We are seeking a skilled Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing excellent customer service and ensuring timely completion of vehicle services.Key ResponsibilitiesCustomer Interaction & Requirements GatheringGreet customers and understand their service requirements.Manage service appointments...

  • Kazam EV Tech Product Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Kazam EV Tech Pvt Ltd Full time

    Product Manager Role at Kazam EV Tech Pvt LtdWe are seeking a skilled Product Manager to join our dynamic team at Kazam EV Tech Pvt Ltd. As a Product Manager, you will play a crucial role in designing, building, and rolling out products that deliver our company's vision and strategy.Responsibilities:Gain a deep understanding of customer experience, identify...

  • Electrical Service Technician

    3 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    Job Title: EV Service Advisor PositionWe are seeking a highly skilled and experienced EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our electric vehicle customers receive the highest level of service.About the Role:Key Responsibilities:• Greet...

  • Senior Financial Services Advisors

    5 days ago

    Bengaluru, Karnataka, India Dream Business Solutions Full time

    Job OverviewDream Business Solutions is seeking highly skilled Senior Financial Services Advisors to join our team. As a Senior Financial Services Advisor, you will play a crucial role in assisting clients with loan decisions.

  • Customer Service Advisor

    5 days ago

    Bengaluru, Karnataka, India Futurezone Placement services Full time

    About the Job: We are seeking a skilled Customer Service Advisor to join our team at Futurezone Placement services. This role is based in Bangalore and involves handling customer inquiries and concerns via voice calls.The ideal candidate will have a strong understanding of customer service principles and be able to communicate effectively with clients. A...

  • Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India Bosch Car Service-Company Owned Full time

    **Key Responsibilities:**Deliver exceptional customer service by greeting customers, scheduling service appointments, and receiving vehicles.Effectively communicate with customers to understand their service requirements and provide clear explanations of the repair order.Offer test drives to confirm the source of repairs and maintain a high level of customer...

  • Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India Bosch Car Service-Company Owned Full time

    Key Responsibilities:Greets customers and schedules service appointments, receiving vehicles as neededListens to and records customers' requests for service, clearly explaining information on the repair orderOffers customers the opportunity to test drive vehicles to confirm the source of repairsHandles customer complaints and maintains a high level of...

  • Financial Manager

    7 days ago

    Bengaluru, Karnataka, India Ola Electric Full time

    About Ola Electric:A leading mobility company, we're revolutionizing the way people move. With a strong presence in India and expanding globally, our mission is to make sustainable mobility accessible to all.We're not just a ride-hailing company, we're a technology-driven platform that's changing the game with electric vehicles, financial services, and...

  • Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India Bosch Car Service-Company Owned Full time

    Key Responsibilities:Provide exceptional customer service, ensuring a positive experience for every vehicle owner.Coordinate and schedule service appointments, receiving vehicles in a timely manner.Record and clarify customer requests, clearly explaining repair information on the order.Offer test drives to confirm the source of repairs and ensure customer...

  • Senior Software Architect

    1 month ago

    Bengaluru, Karnataka, India Embitel Technologies Full time

    Job Title: Senior Software Architect - EV Energy ControlJob Summary: We are seeking a highly skilled Senior Software Architect to lead the development of our EV Energy Control system. The successful candidate will be responsible for designing and implementing the software architecture, ensuring it meets the required specifications and standards.Key...