Electrical Service Technician

2 days ago

Bengaluru, Karnataka, India 2coms Full time
Job Title: EV Service Advisor Position

We are seeking a highly skilled and experienced EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our electric vehicle customers receive the highest level of service.

About the Role:



Key Responsibilities:

• Greet customers and understand their service requirements.
• Manage service appointments ensuring timely flow and reducing customer wait times.
• Conduct a preliminary inspection of the vehicle with the customer to note down any visible issues or damage.

Job Requirements:

• Create a detailed Job card with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs.
• Explain the work to be done to the customer, providing cost estimation and necessary information.
• Explain the jobs mentioned on the job card to the Lead Technician.
• Coordinate with the Lead Technician to ensure smooth workflow and timely completion of service jobs.
• Organize test drives with the Service Champion and Lead Technician to ensure accurate diagnosis.

Communication Skills:

• Obtain customer approval for any extensions to the service order and communicate this information to the Lead Technician.
• Maintain regular communication with customers, updating them on the progress of their vehicle service.

Problem-Solving and Conflict Resolution:

• Address customer inquiries, concerns, and complaints promptly and professionally.
• Upsell additional services and products when appropriate.

Payment and Post-Service Engagement:

• Assist customers with the payment process, ensuring clarity in invoicing and handling any billing discrepancies.
• Follow up with customers after service completion to ensure satisfaction and maintain records.
• Update customer feedback and escalate any unresolved complaints.

Vehicle Handover:

• Hand over the vehicle to the customer, explaining the jobs completed during the service.

Requirements:

• Excellent communication, customer service skills, and business acumen.
• Knowledge of 2-wheeler or 4-wheeler service and repair processes, preferably 2W EV knowledge.
• Ability to explain technical information to customers.
• Strong problem-solving and conflict resolution skills.
• Multitasking and time management abilities.
• Patience and empathy when dealing with customer concerns.
• IT or DMS working knowledge.
• Basic computer skills for data entry and documentation.

Preferred Skills:

• Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes.
• Knowledge of wiring diagrams, sensor management, and electrical circuits.
• Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto.
• Knowledge of CDC (Charging-discharging) working cycles.
• Experience with battery BMS, connector placement, controllers, and cell rotation principles.

Requirements:

• Minimum 1.5 years of experience.
• Any Graduate or ITI in Electrical, or Diploma in Electrical & Electronic Engg.

Benefits:

• Upto 23000 CTC including PF, ESIC.

Job Type: Full-time

Salary: Upto 23000 CTC including PF, ESIC

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