EV Service Advisor
3 weeks ago
We are seeking a skilled EV Service Advisor to join our team at 2coms. In this role, you will be responsible for providing exceptional customer service, ensuring timely completion of service jobs, and maintaining efficient workflow.
Key Responsibilities:- Customer Interaction & Requirements Gathering: Greet customers, understand their service requirements, and manage service appointments to ensure timely flow and reduce customer wait times.
- Job Card Creation & Workflow Coordination: Create detailed job cards, explain the work to be done to the customer, and coordinate with the Lead Technician to ensure smooth workflow.
- Customer Approvals & Communication: Obtain customer approval for service extensions, communicate progress updates, and address customer inquiries, concerns, and complaints.
- Issue Resolution & Upselling: Address customer concerns, upsell additional services and products when appropriate, and ensure customer satisfaction.
- Payment & Post-Service Engagement: Assist customers with payment, handle billing discrepancies, and follow up with customers after service completion.
- Minimum 1.5 years of experience in the automobile industry, preferably in the service sector.
- Any Graduate or ITI in Electrical or Diploma in Electrical & Electronic Engg.
2coms is an Indian multinational ridesharing company that operates in various business verticals, including financial services and cloud kitchens.
Our company values customer satisfaction, efficiency, and innovation. If you are a motivated and skilled professional looking for a challenging role, we encourage you to apply.
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EV Service Advisor
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