EV Service Advisor
1 month ago
We are seeking a skilled EV Service Advisor to join our team in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring timely completion of service jobs.
Key Responsibilities- Manage service appointments and ensure timely flow and reduction of customer wait times.
- Conduct preliminary inspections of vehicles with customers to note down any visible issues or damage.
- Create detailed job cards with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs.
- Explain work to be done to customers, providing cost estimation and necessary information.
- Coordinate with Lead Technicians to ensure smooth workflow and timely completion of service jobs.
- Organize test drives with Service Champions and Lead Technicians to ensure accurate diagnosis.
- Obtain customer approval for any extensions to service orders and communicate this information to Lead Technicians.
- Maintain regular communication with customers, updating them on progress of their vehicle service.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Upsell additional services and products when appropriate.
- Assist customers with payment process, ensuring clarity in invoicing and handling any billing discrepancies.
- Follow up with customers after service completion to ensure satisfaction and maintain records.
- Update customer feedback and escalate any unresolved complaints.
- Handover vehicles to customers, explaining jobs completed during service.
Minimum 1.5 years of experience in service and repair processes, preferably 2W EV knowledge.
Any Graduate or ITI in Electrical, or Diploma in Electrical & Electronic Engineering.
Excellent communication, customer service skills, and business acumen.
Knowledge of 2-wheeler or 4-wheeler service and repair processes, preferably 2W EV knowledge.
Ability to explain technical information to customers.
Strong problem-solving and conflict resolution skills.
Multitasking and time management abilities.
Patient and empathetic when dealing with customer concerns.
IT or DMS working knowledge.
Basic computer skills for data entry and documentation.
Preferable skills - 2W EV knowledge.
Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes.
Knowledge of wiring diagrams, sensor management, and electrical circuits.
Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto.
Knowledge of CDC (Charging-discharging) working cycles.
Experience with battery BMS, connector placement, controllers, and cell rotation principles.
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