EV Service Advisor
1 month ago
We are seeking a skilled and customer-focused EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will play a crucial role in ensuring the smooth operation of our electric vehicle service center.
Key Responsibilities:- Provide exceptional customer service and ensure a positive experience for our clients.
- Manage service appointments and ensure timely completion of service jobs.
- Conduct preliminary inspections of vehicles to identify any issues or damage.
- Create detailed job cards with vehicle data, diagnosis, and estimated costs.
- Explain technical information to customers and provide cost estimates.
- Coordinate with lead technicians to ensure smooth workflow and timely completion of service jobs.
- Organize test drives with service champions and lead technicians to ensure accurate diagnosis.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Upsell additional services and products when appropriate.
- Assist customers with payment processing and ensure clarity in invoicing.
- Follow up with customers after service completion to ensure satisfaction and maintain records.
- Minimum 1.5 years of experience in a similar role.
- Any Graduate or ITI in Electrical, or Diploma in Electrical & Electronic Engineering.
- Excellent communication, customer service skills, and business acumen.
- Knowledge of 2-wheeler or 4-wheeler service and repair processes, preferably 2W EV knowledge.
- Ability to explain technical information to customers.
- Strong problem-solving and conflict resolution skills.
- Multitasking and time management abilities.
- Patience and empathy when dealing with customer concerns.
- IT or DMS working knowledge.
- Basic computer skills for data entry and documentation.
Up to 23,000 CTC including PF+ ESIC.
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EV Service Advisor
4 weeks ago
Bengaluru, Karnataka, India 2coms Full timeAbout the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key ResponsibilitiesCustomer Interaction & Requirements Gathering: Greet customers, understand their service requirements,...
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EV Service Advisor
4 weeks ago
Bengaluru, Karnataka, India 2coms Full timeAbout the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of service jobs.Key ResponsibilitiesCustomer Interaction & Requirements Gathering: Greet customers, understand their service requirements,...
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