
Technical Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled professional to provide critical technical support during high-priority incidents.
This individual will be responsible for designing, modifying and optimizing JIRA workflows, screens, issue types, custom fields, schemes and issue indexing.
In addition, the successful candidate will conduct in-depth analysis and documentation of existing functionalities to identify areas for improvement and efficiency gains.
The key responsibilities include:
- Troubleshooting logs and resolving project-specific blockers
- Evaluating third-party Atlassian Marketplace plugins for optimal integration and functionality
- Designing and modifying JIRA workflows, screens, issue types, custom fields, schemes and issue indexing
- Conducting in-depth analysis and documentation of existing functionalities to identify areas for improvement and efficiency gains
Requirements:
- Strong communication skills with the ability to convey technical concepts effectively to diverse stakeholders
- Extensive experience in Atlassian tool administration, including JIRA and Confluence (both Server and Cloud)
- A solutions-oriented mindset with a proactive approach to problem-solving
- The ability to facilitate effective knowledge sharing and collaboration with internal and external stakeholders to drive productivity and innovation
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