Client Engagement Specialist

3 days ago


Kolkata, West Bengal, India beBeeSupport Full time ₹ 8,71,503 - ₹ 14,35,025
Job Opportunity

About Us

We are a marketing and engagement platform that utilizes WhatsApp Business APIs to empower businesses. Our platform offers advanced automation and communication solutions, enabling businesses to scale their engagement and revenue.

Our mission is to recognize and support emerging businesses through our innovative technology. We strive to deliver exceptional customer service, ensuring timely and accurate responses to partner queries.

Key Responsibilities

Partner Query Support

  • Respond to partner queries via email or live chat systems like Freshdesk or Intercom.
  • Ensure First Response Time (FRT) and meet chat acceptance SLAs.

Service Excellence

  • Deliver timely, accurate, and empathetic support to maintain high CSAT scores of 95%+.
  • Maintain high-quality written communication with typing speeds of 70+ words per minute.

Partner Onboarding & Integration

  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand unique business use cases and deliver tailored support solutions.

Cross-Team Collaboration

  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

Requirements

• 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).

• Strong understanding of APIs, Webhooks, and third-party integration workflows.

• Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.

• Excellent verbal and written communication skills.

Benefits

  • Fast-Growing Environment: Work in a dynamic setup that prioritizes ownership, learning, and impact.
  • Global Exposure: Collaborate with global teams and join exclusive partner events.
  • Create Real Impact: Help businesses achieve tangible outcomes through automation and smart engagement.
  • Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding.


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