Technical Lead for Cloud Services
6 days ago
As a Technical Lead for Cloud Services at Mastech Digital, you will oversee and ensure the smooth operation of both Level 1 (L1) and Level 2 (L2) support teams.
About the RoleThis is an exciting opportunity to join our team as a seasoned professional with a strong technical background, exceptional leadership skills, and a dedication to deliver superior customer service.
Key Responsibilities:- Provide leadership and direction to the L1 and L2 support teams, ensuring effective coordination and collaboration among team members.
- Serve as primary technical authority offering guidance and support to L1 and L2 teams.
- Actively involve in the resolution of complex technical issues that escalate beyond the capabilities of L1 and L2 technicians.
- Conduct Root Cause Analysis (RCA) to identify the underlying causes of technical issues and implement corrective actions to prevent recurrence.
- Work closely with cross-functional teams to effectively triage and troubleshoot issues.
The ideal candidate will have a Bachelor's or Master's degree in Computer Science & Engineering, or a related field, with a minimum of 7-10 years of experience in IT support, including at least 3-5 years in a lead role in Managed Services projects providing L1 & L2 support.
Salary Range: $80,000 - $120,000 per yearWe are looking for a highly skilled professional who can stay abreast of the latest industry trends and technologies, integrating them into the support framework where applicable.
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