Technical Lead for Cloud Services

6 days ago


Chennai, Tamil Nadu, India Mastech Digital Full time

As a Technical Lead for Cloud Services at Mastech Digital, you will oversee and ensure the smooth operation of both Level 1 (L1) and Level 2 (L2) support teams.

About the Role

This is an exciting opportunity to join our team as a seasoned professional with a strong technical background, exceptional leadership skills, and a dedication to deliver superior customer service.

Key Responsibilities:
  • Provide leadership and direction to the L1 and L2 support teams, ensuring effective coordination and collaboration among team members.
  • Serve as primary technical authority offering guidance and support to L1 and L2 teams.
  • Actively involve in the resolution of complex technical issues that escalate beyond the capabilities of L1 and L2 technicians.
  • Conduct Root Cause Analysis (RCA) to identify the underlying causes of technical issues and implement corrective actions to prevent recurrence.
  • Work closely with cross-functional teams to effectively triage and troubleshoot issues.

The ideal candidate will have a Bachelor's or Master's degree in Computer Science & Engineering, or a related field, with a minimum of 7-10 years of experience in IT support, including at least 3-5 years in a lead role in Managed Services projects providing L1 & L2 support.

Salary Range: $80,000 - $120,000 per year

We are looking for a highly skilled professional who can stay abreast of the latest industry trends and technologies, integrating them into the support framework where applicable.



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