Customer Service Excellence Leader

2 days ago


Noida, Uttar Pradesh, India Fujitsu Full time
About the Role

We are seeking a highly skilled Customer Service Excellence Leader to join our team at Fujitsu. In this key role, you will be responsible for managing service delivery to our customers, ensuring that contracted service commitments are met and continually improved.

Key Responsibilities
  • Forecast and manage the account P&L (orders, revenue & margin), balance sheet, and cash;
  • Identify and define requirements for new services in conjunction with the customer;
  • Proactively manage internal and external suppliers as part of a service partnership;
  • Continually improve Service Delivery standards & practices;
  • Manage the service delivery team delivering to the customer(s) and drive development and effectiveness.
Account Growth and Development

In line with the size of the account, you will identify opportunities for new business and account growth, working independently or with the Service Delivery Team or Delivery Executive to develop new business within the account where appropriate. This may include leading on new business such as renewals.

Requirements

To be successful in this role, you will need:

  • A proven track record of managing customer service delivery and driving growth;
  • Excellent communication and interpersonal skills;
  • The ability to work independently and as part of a team;
  • Strong analytical and problem-solving skills;
  • Proficiency in financial management and planning.
What We Offer

We offer a competitive salary and benefits package, including:

  • A base salary of $120,000 per annum;
  • Ongoing training and development opportunities;
  • A collaborative and dynamic work environment;
  • The opportunity to work with a global leader in the technology industry.


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