Cloud Support Specialist
3 weeks ago
Job Summary:
Innovatia Technical Services Inc. (ITSI) is a leader in technology outsourcing support. We provide expertise in the telecommunications industry, specializing in workflow and knowledge processes, as well as technical support and multilingual services.
Key Responsibilities:
- Work with customers to gather technical requirements
- Capture requirements and build systems
- Test system builds
- Provide phone registration support
- Offer customer training sessions
- Provide technical support post-go live
Requirements:
- Excellent communication skills, fluent in Japanese and English
- Strong organizational skills and administrative experience
- Logical approach to problem-solving
- Attention to detail and time management skills
- Proficient in Microsoft Word, Excel, and Outlook
Qualifications:
- 1 year of experience with a technical diploma
- Knowledge of VoIP technology and terminology
- Familiarity with telecommunications cloud-based systems
Benefits:
- Comprehensive health insurance
- Employee wellness program
- Robust reward and recognition programs
- Employee growth and learning opportunities
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