Cloud Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Innovatia Full time

Job Summary:

Innovatia Technical Services Inc. (ITSI) is a leader in technology outsourcing support. We provide expertise in the telecommunications industry, specializing in workflow and knowledge processes, as well as technical support and multilingual services.

Key Responsibilities:

  • Work with customers to gather technical requirements
  • Capture requirements and build systems
  • Test system builds
  • Provide phone registration support
  • Offer customer training sessions
  • Provide technical support post-go live

Requirements:

  • Excellent communication skills, fluent in Japanese and English
  • Strong organizational skills and administrative experience
  • Logical approach to problem-solving
  • Attention to detail and time management skills
  • Proficient in Microsoft Word, Excel, and Outlook

Qualifications:

  • 1 year of experience with a technical diploma
  • Knowledge of VoIP technology and terminology
  • Familiarity with telecommunications cloud-based systems

Benefits:

  • Comprehensive health insurance
  • Employee wellness program
  • Robust reward and recognition programs
  • Employee growth and learning opportunities


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