Cloud Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Cloud Support Specialist to join our team at AWS India - Karnataka. As a Cloud Support Specialist, you will be responsible for providing technical support to our customers on Amazon Web Services (AWS) cloud products.
Key Responsibilities
- Learn and use groundbreaking technologies to provide innovative solutions to our customers' individual needs.
- Apply advanced troubleshooting techniques to resolve complex customer issues.
- Interact with leading engineers around the world to share knowledge and best practices.
- Partner with Amazon teams in India to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal Amazon teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
About the Team
We value diverse experiences and encourage candidates from diverse backgrounds to apply. Our team is passionate about cloud computing and is committed to providing world-class support to our customers.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
BASIC QUALIFICATIONS
- Bachelor's degree OR equivalent experience in a technical position
- 2+ years of network, security and operating system support experience; 2+ years of distributed systems experience
- 2+ years of information security and compliance experience
PREFERRED QUALIFICATIONS
- Experience Deploying Identity and Access Management systems to secure production and corporate access, such as: SSO, SAML
- Understanding of Cloud Security across realms of Identity, Monitoring Auditing and Cryptography
- Knowledge or experience with broad array of security technologies, such as NextGen FW, WAF, SIEM, Endpoint Security and more
Inclusive Team Culture
We are committed to creating an inclusive and diverse work environment that values and respects all employees. Our team is passionate about cloud computing and is committed to providing world-class support to our customers.
Mentorship & Career Growth
We believe in continuous learning and development. Our team is committed to helping you grow and develop your skills and career.
Work/Life Balance
We value work-life balance and strive to provide a flexible and supportive work environment that allows you to achieve success at work and at home.
Why Work at AWS?
We are a team that is passionate about cloud computing and committed to providing world-class support to our customers. We value diverse experiences and encourage candidates from diverse backgrounds to apply.
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