Cloud Support Specialist

4 weeks ago


Bengaluru, Karnataka, India AWS India - Karnataka Full time

About the Role

We are seeking a highly skilled Cloud Support Specialist to join our team at AWS India - Karnataka. As a Cloud Support Specialist, you will be responsible for providing top-notch technical support to our customers, helping them to get the most out of our cloud services.

Key Responsibilities

  • Provide technical support to customers via phone, email, and web/live chat
  • Apply advanced troubleshooting techniques to resolve complex technical issues
  • Work closely with customers to understand their technical requirements and provide tailored solutions
  • Collaborate with internal teams to resolve customer issues and improve our services
  • Participate in training and development programs to enhance your technical skills and knowledge

Requirements

  • Bachelor's degree in a technical field or equivalent experience
  • Minimum 2+ years of experience in a technical support role
  • Excellent knowledge of networking and cloud computing concepts
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why Join Us

At AWS, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. We believe that our differences are our strength and that our unique perspectives and experiences make us a better team.

How to Apply

If you are a motivated and talented individual who is passionate about cloud computing and technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.



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