Technical Support Specialist

1 week ago


Mumbai, Maharashtra, India Sectona Full time
  • Job Responsibilities
  • Provide expert technical guidance to customers on integrating, deploying, and maintaining Sectona products.
  • Take ownership of customer issues, identifying root causes, and resolving them promptly.
  • Exceed customer expectations with timely and high-quality responses.
  • Serve as a key point of contact for customer queries and ensure issues are resolved efficiently.
  • Collect information and report product issues to Engineering for resolution.
  • Collaborate with the training and documentation teams to address emerging issues.
  • Create knowledge base articles and process documentation.
Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.

Minimum 3 years of experience in Support Engineering, Customer Support, Technical Support, or related roles. Freshers encouraged to apply.

Expertise in Microsoft product stack, including Windows Server, Active Directory, DNS, DHCP, Group Policies, and IIS.

Experience with VMWare virtual environments, AWS Cloud Services, or Microsoft Azure Platforms is preferred.

Advanced technical escalation management skills.

Implement, operate, and provide level 2 support for PAM solutions.

Demonstrate understanding of risk management, security policies, and controls.

Ability to learn new technologies quickly and adapt to changing environments.

Excellent communication, customer service, and relationship management skills.



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