Global Travel Solutions Expert
5 days ago
About ITILITE:
We're a rapidly growing business travel and expense platform, revolutionizing the $2.5 Trillion industry. Our mission is to provide companies with a seamless travel solution that alleviates work-related trip challenges.
At ITILITE, we believe travelers should focus on core tasks, free from arranging travel and dealing with expenses. Companies should concentrate on their expertise, relying on an automated and insightful platform for all travel and expenses.
In a global landscape where few offer comprehensive solutions, our unique position enables groundbreaking endeavors. Our travel platform offers a tailored experience, introducing features like travel gamification, rewarding employees for financially conscious choices.
Our expense platform boasts exceptional flexibility, maintaining an intuitive interface for employees, alleviating inconvenience and anxiety related to filing expenses and tracking reimbursement processes.
We've raised Series C funding in March 2022, led by Tiger Global and Dharana Capital.
Description:
- Deliver exceptional traveler care and customer service
- Accurately complete international travel requirements for air, hotel, car, and rail
- Possess good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
- Open to flexible working arrangements, including roster off, weekend shifts, public holidays, and festivals
- Coordinate with multiple departments to ensure quick resolution for customers
- Develop strong communication skills (written and verbal)
- Provide consultative multi-country routings for best fares and preferred carrier usage
- Counsel clients on efficient routings for lowest available fares and preferred carrier usage
- Research and resolve client inquiries/issues at point of sale
- Coach, develop, and mentor peers, new, and/or junior Travel Consultants
- Meet individual and shared team key performance indicators
- Emphasize providing superior consultative value to clients
- Be a team player and manage alone when required
Key Requirements:
- Excellent written and verbal communication skills
- Flexibility to work in shifts
Estimated Salary: $80,000 - $120,000 per year, depending on location and experience.
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