Marketing and Operations Support Specialist

4 weeks ago


Delhi, Delhi, India hotsourced Full time
About The Company

Hotsourced partners with leading global brands to craft meaningful customer experiences. Combining innovative technology with a personal touch, they help businesses enhance customer loyalty and drive sales. A diverse community of over 1,000 scribes meticulously crafts each note by hand.

Our Mission: To humanise customer interactions through personalised, handwritten notes and gifts.

About the Role

The Operations Coordinator will manage day-to-day tasks to ensure seamless campaign execution and smooth operational support. This role requires excellent communication skills to coordinate effectively across multiple areas.

Main Responsibilities:

  • Ssupplier Coordination: Manage communications and processes with suppliers (print, gifting, stationery partners) for high-quality, on-time fulfilment.
  • Stock and Distribution Management: Maintain accurate stock levels, place orders, arrange distributions, and troubleshoot logistical issues.
  • Campaign Briefing and Timelines: Obtain quotes, brief suppliers, and monitor campaign timelines with the Scribe Engagement Manager.
  • Data Management: Verify client-supplied artwork using Adobe Acrobat and oversee data integrity checks.
  • Financial Administration: Handle ad-hoc transaction reconciliation, manage payments, and support budget tracking.
  • General Administrative Support: Coordinate scheduling, prepare reports, manage office resources, and handle requests from the Director of Operational Strategy.

Key Requirements:

  • Impeccable organisational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in data entry, scheduling, and basic financial reconciliation.
  • Ability to collaborate with cross-functional teams.
  • Adaptability to handle structured and repetitive tasks, as well as dynamic challenges.

Work Schedule: UK daytime, Monday to Friday, 9:00 AM to 5:30 PM GMT.
Annual Salary: ₹8-10 lakhs.
Benefits: Fully remote role, company-provided device, training, and ongoing support.



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