International Customer Support Specialist

7 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a highly skilled customer service professional to support our international customer base. The ideal candidate will be proactive, customer-focused and provide world-class service by resolving queries, handling complaints and offering timely solutions in a professional manner.

Job Description:

The Customer Service Executive plays a critical role in ensuring high customer satisfaction by providing prompt and accurate responses to customer inquiries via email and chat. Key responsibilities include resolving customer queries related to products, services and orders, maintaining accurate records and interactions in CRM systems and collaborating with internal teams to resolve customer issues effectively.

Key Responsibilities:
  • Handle inbound and outbound customer communication via email and chat for international customers in English.
  • Resolve customer queries related to products, services and orders with accuracy and efficiency.
  • Maintain a positive, empathetic and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
Requirements:
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.

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