Customer Support Specialist

2 weeks ago


Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 35,00,000 - ₹ 55,00,000

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs.

We empower businesses to scale their engagement and revenue through advanced automation and communication solutions.

  • 100,000+ Businesses Onboarded: Trusted by businesses across India and beyond.

About the Role

We are looking for a Support Partner Executive who will serve as the first line of support for our partners.

You'll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.

Key ResponsibilitiesPartner Query Support
  • Respond to partner queries via email, live chat, or ticketing systems.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
Service Excellence
  • Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
  • Maintain high-quality written communication with typing speeds of 70+ words per minute.
Partner Onboarding & Integration
  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.
Cross-Team Collaboration
  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
RequirementsMust-Have
  • 2–4 years of experience in partner or customer support roles.
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
Good to Have
  • Prior experience in SaaS customer success or technical support.
  • Familiarity with CRMs and automation tools.
  • Experience collaborating with internal tech and onboarding teams.


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