Sales and Customer Support Specialist

2 days ago


Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 7,50,000 - ₹ 15,00,000
Job Description

As a sales and customer support specialist, you will play a pivotal role in driving revenue growth and delivering exceptional customer experiences.

Key responsibilities include handling inbound customer inquiries via phone and live chat with professionalism and empathy, providing detailed product information, assisting with order status, returns, and after-sales service, identifying and acting on sales opportunities during customer interactions, maintaining high standards of customer satisfaction (CSAT) and service level agreements (SLA), accurately logging all customer interactions in CRM systems, and working collaboratively with internal teams to resolve customer issues.

">Required Skills & Qualifications
  • 6-10 years of experience in a call center or BPO environment, with a strong focus on inbound calls and live chat support.
  • Strong sales orientation and the ability to build rapport with high-value clients.
  • Excellent verbal and written communication skills in English.
  • Proficient in using CRM tools, live chat platforms, and ticketing systems.
  • Comfortable working with EST time zone.
  • Ability to multitask, manage time effectively, and maintain attention to detail.
  • Experience in luxury retail, jewelry, or high-end lifestyle brands.
  • Graduate degree preferred.


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