IT Support Specialist

16 hours ago

Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000

Job Title: IT Support Specialist

Job Summary:

We are seeking an experienced IT Support Specialist to provide technical support, troubleshooting, and IT assistance to end users. The successful candidate will be responsible for providing first/second level contact and problem resolution for customer issues.

Key Responsibilities:
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office.
  • Basic knowledge of Mac operating system is required to support Apple pc users.
  • Install, upgrade, support, and troubleshoot printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
Requirements:
  • Bachelor's degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 4 years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Ability to multitask, determine priorities, and meet SLAs.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.

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