Lead Customer Experience Manager

2 days ago


Bengaluru, Karnataka, India BHIVE Workspace Full time
Job Description

We are seeking an experienced Lead Customer Experience Manager to join our team at BHIVE Workspace. In this role, you will be responsible for providing guidance and support to our sales team in handling complex deals.

You will collaborate with stakeholders to assess and strategize for challenging negotiations, ensuring that the BHIVE vision and values are maintained during these interactions. Your goal will be to maintain a strong relationship with top clients, founders, and points of contact.

You will attend large client onboarding sessions alongside sales managers to discuss deliverables with clients, address any concerns or issues raised by clients in a timely and effective manner, and focus on member retention and employee engagement strategies.

Key responsibilities include overseeing the timely and accurate submission of sales-related data and reports, conducting regular audits to ensure the quality and accuracy of sales data, collaborating with the sales team to identify and resolve any discrepancies in data, acknowledging and responding promptly to any escalations, facilitating communication through effective channels, and ensuring inter-departmental coordination to address issues affecting member experience or daily operations.

This is a dynamic role requiring excellent negotiation skills, the ability to handle complex deal-making, and a strong customer relationship management approach. You will need to provide suggestions for negotiations while upholding BHIVE's vision and values, encourage a 'think win-win' approach, navigate member-related issues diplomatically, conduct regular training sessions for the sales team, and foster a culture of continuous learning and development within the sales department.

To succeed in this role, you will require exceptional leadership skills, the ability to work effectively in a fast-paced environment, and a strong understanding of the importance of maintaining high-quality relationships with clients and stakeholders.

The salary for this position is estimated to be around $80,000 - $120,000 per annum, depending on qualifications and experience.

About BHIVE Workspace

BHIVE Workspace is a leading provider of managed offices and coworking spaces for enterprises, democratizing investments in Bengaluru. With over 27+ properties, 46,000 seats, and 1.8 million sq. ft across prime locations, we cater to corporates, MNCs, entrepreneurs, and businesses of all sizes.

Our mission is to be amongst the most loved and admired real estate companies of India by 2033, helping people live a better quality of life. We pride ourselves on being an Equal Opportunity Employer – By Choice, recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.

Join us in creating a collaborative ecosystem where members can thrive and grow.


  • Experience Manager

    2 days ago


    Bengaluru, Karnataka, India The Experience Co. Full time

    Job DescriptionAbout The Experience Co.We are a dynamic experiential brand that curates and produces unique travel experiences across 20+ countries, nurturing a community of over 5000+ curated individuals.Schedule a call with our team to learn more about this exciting opportunity.Salary: $65,000 - $85,000 per year, depending on experience. $75,000 average...


  • Bengaluru, Karnataka, India NKlusive Full time

    At NKlusive, we are seeking a highly skilled and experienced Lead Customer Experience Manager to join our team. This role is ideal for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.Job DescriptionThe successful candidate will be responsible for managing a team of Customer Advisors who...


  • Bengaluru, Karnataka, India Torry Harris Business Solutions Full time

    About Us:Torry Harris Business Solutions is a leading provider of integration-led digital enablement and transformation services. Our Torry Harris Marketplace (TH-M) product offers a comprehensive suite of features, including administrative portals and eCommerce capabilities.We are seeking a highly skilled Customer Experience Lead to join our team and drive...


  • Bengaluru, Karnataka, India TalentXO Full time

    TalentXO is seeking a talented Product Manager to lead the development of our loan management system.The ideal candidate will have a strong understanding of customer needs and a passion for delivering exceptional user experiences.**Estimated Salary:** $140,000 - $190,000 per year.**Responsibilities:**Develop and execute product strategies that meet customer...


  • Bengaluru, Karnataka, India Snaphunt Full time

    Job Title: Customer Experience LeadAbout the Opportunity:We are seeking an experienced professional to join our team as a Customer Experience Lead. This is a leadership role that requires strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences.Job Summary:The ideal candidate will have at least 1 year of...


  • Bengaluru, Karnataka, India beep experience Full time

    About UsWe are a media neutral collective of passionate storytellers, curating brand experiences globally. Our team is always ready with laptops and a spare set of clothes, driven by our love for what we do.The RoleWe are looking for an Art Director - Graphic Design to join our team in Bangalore, reporting directly to the Creative Head. This role will...


  • Bengaluru, Karnataka, India The Experience Co. Full time

    Job OverviewThe Experience Co. is seeking an experienced and driven Dynamic Travel Experience Manager to join our dynamic team. This role will be responsible for managing the sales pipeline, contributing to revenue growth, and being an integral part of our business operations.About The Experience Co.We are a leading experiential brand that curates and...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...


  • Bengaluru, Karnataka, India Leadrat Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Lead to join our team at Leadrat. In this role, you will play a critical part in ensuring our customers achieve success with our product, Clipboard.The ideal candidate will have exceptional communication and problem-solving skills, with the ability to work closely with our product team to...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Job Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...


  • Bengaluru, Karnataka, India Toast Full time

    Customer Experience Manager Job DescriptionToast is a leading restaurant platform that empowers restaurants to adapt, take control, and excel in the industry. We are seeking a highly skilled Customer Experience Manager to join our team.In this role, you will be pivotal in actively supporting the productivity goals and overall success of our critical Care...


  • Bengaluru, Karnataka, India sapwood Ventures Pvt Ltd Full time

    Job Summary:Sapwood Ventures Pvt Ltd is seeking a highly skilled and experienced Customer Experience Lead to oversee the online customer service process. The ideal candidate will have a strong ability to lead and supervise teams, resolve customer complaints efficiently, and adhere to company policies and norms.About the Role:This role involves leading and...


  • Bengaluru, Karnataka, India Hevo Data Full time

    **Job Title:** Customer Experience Manager at Hevo Data**Location:** San Francisco/Bangalore, India**Salary:** $120,000 - $180,000 per yearWe are a data-driven company that helps thousands of businesses consolidate their data from multiple sources. As a Customer Experience Manager at Hevo Data, you will be responsible for ensuring top-class customer...


  • Bengaluru, Karnataka, India BHIVE Workspace Full time

    About BHIVE WorkspaceBHIVE Workspace is a pioneering player in the managed office and coworking space sector, revolutionizing commercial real estate and financial services. Our extensive network of 27+ properties across Bengaluru and Mumbai offers a collaborative ecosystem catering to corporates, MNCs, entrepreneurs, and businesses of all sizes.Our Mission...


  • Bengaluru, Karnataka, India Hevo Data Full time

    Job Description:The Senior Technical Support Manager will lead the customer experience team in ensuring top-class support to Hevo's clients. This role requires a strong understanding of Cloud Technologies, DB Concepts, and/or SaaS application integration, including technical troubleshooting of these databases/applications.The ideal candidate should have...


  • Bengaluru, Karnataka, India CloudSEK Full time

    Career Opportunities: Become part of our dynamic team as a Customer Success Manager at CloudSEK. This role involves leading the sales process to close deals, generating revenue and acquiring new customers. Your performance will directly contribute to the company's growth and future success.No prior experience necessary. However, your degree must be in...


  • Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    About the RoleWe are seeking a seasoned Strategic Customer Experience Lead to join our team at ASSPL - Karnataka. As a key member of our organization, you will be responsible for driving customer-centric initiatives and ensuring seamless experiences across all touchpoints.Key ResponsibilitiesDevelop and execute comprehensive plans to enhance customer...


  • Bengaluru, Karnataka, India Cimmons Full time

    Job Overview:Cimmons is seeking a seasoned leader to join our team as a Customer Experience Manager. This role involves overseeing a team of agents and driving customer satisfaction through effective management.Key Responsibilities:Lead, coach, and mentor a team of 20+ agents to ensure optimal performance.Conduct regular team meetings to communicate goals,...


  • Bengaluru, Karnataka, India Nobroker Full time

    About Nobroker: Nobroker is a leading real estate company that provides innovative solutions for home buyers and sellers. We are committed to delivering exceptional customer experiences through our dedicated customer support team.We are currently seeking a Customer Experience Lead with a strong background in Home Finance to join our team. As a key member of...


  • Bengaluru, Karnataka, India IGT Solutions Full time

    IGT Solutions, a fast-growing international travel servicing operations company, seeks an experienced Customer Experience Training Lead to join its team. The ideal candidate will have a passion for developing customer experience skills across contact center operations and instilling a culture of coaching, customer advocacy, and engagement-oriented...