Workforce Manager

3 days ago

Mohali, Punjab, India beBeeRealTime Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Workforce Manager - Real Time

This is a challenging role that requires strong organizational skills and attention to detail.

  • Key Responsibilities:
    • To monitor and manage real-time queues, ensuring timely responses to customer inquiries.
    • To create and send intraday reports on productivity and performance metrics.
    • To effectively communicate with clients and internal stakeholders regarding floor activities and adherence to process.
    • To ensure availability of analysts on phones and chats as per business requirements.

About This Role:

This position involves working in a fast-paced environment, requiring adaptability and effective time management. The successful candidate will be responsible for monitoring real-time queues, creating and sending reports, and communicating with clients and internal stakeholders.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Highly organized and able to prioritize tasks efficiently.

Benefits:

  • Opportunities for career growth and development.
  • Competitive salary and benefits package.
  • Collaborative and dynamic work environment.

Why Work With Us:

We are committed to providing our employees with the tools and resources they need to succeed in their roles. Our company values innovation, teamwork, and excellence, and we strive to create a positive and inclusive work environment.

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