WFM Operations Manager

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions...

Senior WFM Manager RoleThe Senior WFM Manager is responsible for Capacity Planning, workforce management and scheduling, ensuring seamless operations and meeting client expectations.This role involves oversight of billing processes and procedures to guarantee accuracy and compliance across all clients.Key performance indicators include schedule adherence,...

Immediate Joiner We are seeking an experienced and self-motivated Project Manager with strong expertise in SEO, Digital Marketing, and Workflow Management (WFM). The ideal candidate should have 3+ years of experience, excellent organizational skills, and the ability to manage multiple projects efficiently. This is a part-time, remote position — applicants...

Job OpportunityAs a Workforce Manager you will oversee the entire team including Supervisors and Team Members.At least 8 years of experience in Workforce Management is required.Ability to demonstrate and articulate understanding of key workforce management concepts such as scheduling and forecasting.Proficient with phone system reporting tools (Verint, Nice,...

Key Responsibilities:Operational Management: Oversee and streamline day-to-day operations of the company to ensure optimal performance, coordination, and execution of operational activities. Client Relationship Management: Serve as the primary point of contact for clients, ensuring high levels of satisfaction and addressing any operational issues that...

As Operations Manager & Team Leader, you will manage operational excellence across the stores. You'll plan for inventory, coordinate backend logistics, drive store performance, and manage our e-commerce operation. Your role includes leading projects, optimizing workflows to deliver great customer experience, and mentoring our frontline teams to exceed...

We're Hiring: Operations Manager - Freight Brokerage Mohali | On-siteAre you a freight brokerage professional with a strong leadership mindset? We are looking for an Operations Manager to lead, inspire, and grow our freight operations team.What We're Looking For:3+ years of TL or Manager experience in freight brokerageProven team handling & leadership...

We are seeking an 4-5 years experienced Operations Head/Manager to join our team in Mohali. The ideal candidate will have a strong background in digital marketing, technical expertise, and eCommerce operations, particularly with US-based fashion clothing brands.Key ResponsibilitiesOversee day-to-day operations of the fashion brand's eCommerce division.Lead...

Job Role: Operations ManagerAbout the Position:We are seeking a highly skilled and experienced Operations Manager to lead our team of voice agents. The successful candidate will be responsible for ensuring seamless daily operations, managing escalations, and resolving complex customer issues.Key Responsibilities:Supervise a team of voice agents and monitor...

Are you a freight brokerage professional with a strong leadership mindset? We are looking for anOperations Managerto lead, inspire, and grow our freight operations team.What We're Looking For:3+ years of TL or Manager experience in freight brokerageProven team handling & leadership skillsStrong communication & client management abilitiesExisting book of...