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Operations Manager

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Mohali, Punjab, India DataCouch Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Key Responsibilities:

  • Operational Management: Oversee and streamline day-to-day operations of the company to ensure optimal performance, coordination, and execution of operational activities.
  • Client Relationship Management: Serve as the primary point of contact for clients, ensuring high levels of satisfaction and addressing any operational issues that arise.
  • CRM Systems & Portal Management: Manage and optimize CRM systems (e.g., Salesforce, Zoho) and client portals, ensuring all data is up-to-date and workflows are running smoothly.
  • Team Leadership: Lead, mentor, and motivate a team of operational staff to ensure productivity and morale are maintained. Provide ongoing training and support.
  • Communication & Coordination: Effectively communicate with internal teams, clients, and senior management. Act as a confident representative of DataCouch in client meetings and discussions.
  • Process Optimization: Identify operational inefficiencies and implement process improvements and automation tools to increase productivity and reduce operational costs.
  • Reporting & Performance Monitoring: Track key operational performance metrics, provide regular reports, and suggest improvements to senior management.
  • Issue Resolution: Proactively identify operational challenges and resolve them in a timely manner, ensuring minimal disruption to client services and internal processes.
  • Cross-functional Collaboration: Work closely with other departments (e.g., Sales, Marketing, IT) to align operational strategies with the company's overall business goals.
  • Compliance & Documentation: Ensure that operations adhere to company policies, industry regulations, and legal standards. Maintain accurate documentation for all operational activities.

Skills & Qualifications:

  • Experience: Minimum 7-8 years of experience in operations management, including hands-on experience with CRM systems (e.g., Salesforce, Zoho) and managing client relationships.
  • Confidence & Communication: Strong verbal and written communication skills, with the ability to present and communicate effectively with clients, management, and team members. Must possess the confidence to manage high-stakes discussions and client interactions.
  • Leadership: Proven experience in managing teams, setting operational goals, and driving team success. Ability to inspire, motivate, and develop staff members.
  • Client-Focused: Strong client management skills with the ability to develop and maintain positive relationships and deliver exceptional service.
  • CRM Expertise: Solid understanding of CRM systems and client portals. Experience in managing and optimizing these platforms to enhance operational processes.
  • Analytical & Problem-Solving Skills: Ability to analyze operational issues, develop practical solutions, and implement improvements effectively.
  • Technology Savvy: Comfortable with using various software tools and online platforms to improve operational efficiency.
  • Time Management: Excellent organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
  • Education: Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or equivalent qualification is a plus.

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift

Work Location: In person