Operations Manager

10 hours ago


Mohali, Punjab, India beBeeLeadership Full time ₹ 30,00,000 - ₹ 45,00,000

Job Overview:

We are seeking a seasoned Team Lead to oversee our operations, drive efficiency, and foster a high-performing team.

Key Responsibilities:

  • Streamline processes to eliminate waste and boost productivity by allocating resources effectively.
  • Monitor key performance indicators (KPIs) such as average handling time, service level agreement compliance, employee turnover, shrinkage, and customer satisfaction ratings.
  • Drive team performance to ensure targets are met within specified guidelines by providing guidance and support.
  • Ensure timely completion of tasks by setting realistic deadlines and tracking progress regularly.
  • Develop strategies to reduce employee turnover through effective leadership practices and create a positive work environment.

Requirements:

  • Bachelor's degree required in a relevant field.
  • Minimum 3 years of experience in business process outsourcing or call center management, with at least 1.5 years as a leader focusing on customer service.

Essential Skills:

  • Strong understanding of KPIs such as AHT, SLA, Attrition, Shrinkage, and CSAT.
  • Excellent leadership skills with ability to manage teams effectively.

Benefits: Opportunity to work in a dynamic environment, collaborate with experienced professionals, and grow your career.

Searchable Title: Operations Manager

Location: Mohali District, India

Currency: INR


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