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Regional Operations Manager
2 weeks ago
Job Title: Regional Branch Manager
Location: Mohali / Chandigarh
Department: Operations / Business Development
Reports To: Zonal Head / Director – Operations
Job Summary:
We are seeking a results-driven and experienced Regional Branch Manager to oversee branch operations and lead business growth in the region. The ideal candidate will have a strong background in marketing, and a proven track record in security services and integrated facility management (IFM). This role demands a strategic leader with excellent operational, client servicing, and team management skills.
Key Responsibilities:1. Operations Management:
- Oversee daily branch operations across multiple service lines (Security, IFM, etc.).
- Ensure adherence to SOPs, SLAs, compliance standards, and operational protocols.
- Implement best practices to improve service delivery and operational efficiency.
2. Business Development & Marketing:
- Identify and pursue new business opportunities in Security and IFM sectors.
- Develop and execute regional marketing strategies to drive brand visibility and lead generation.
- Build relationships with corporate clients, facility heads, and procurement managers.
3. Client Relationship Management:
- Maintain high levels of client satisfaction through regular interaction, timely resolution of issues, and proactive service delivery.
- Conduct regular client reviews and ensure contract renewals.
4. Team Leadership:
- Lead, mentor, and manage branch staff including field officers, supervisors, and admin teams.
- Ensure proper manpower deployment and training across sites.
5. Financial Management:
- Prepare and manage regional budgets, cost controls, and profitability metrics.
- Monitor revenue collection, billing cycles, and profitability for the branch.
6. Compliance & Risk Management:
- Ensure adherence to legal, regulatory, and contractual compliance.
- Coordinate audits, safety inspections, and risk mitigation plans.
Qualifications & Experience:
- Education: Graduate in any discipline (MBA in Marketing/Operations preferred).
- Experience: Minimum 8–12 years of experience in operations/branch management with at least 5 years in the security and/or IFM industry.
- Preferred Skills:
- Strong marketing and business development acumen.
- Leadership and people management.
- Operational excellence in security and facility services.
- Excellent communication, negotiation, and client servicing skills.
Key Performance Indicators (KPIs):
- Regional revenue growth and client acquisition
- Operational efficiency and SLA adherence
- Customer satisfaction (CSAT) scores
- Staff retention and training compliance
- Timely billing and collections
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Language:
- English (Preferred)
Work Location: In person