Operations Manager

7 hours ago


Mohali, Punjab, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Operations Manager to join our team in the domestic sector. The ideal candidate will have 3 to 8 years of experience in operations management, preferably within the BPO/Call Centre industry.

Roles and Responsibility

  • Oversee daily operations to ensure efficiency and productivity.
  • Develop and implement strategies to improve operational performance.
  • Manage budgets and resources effectively.
  • Coordinate with various teams to achieve business objectives.
  • Analyze data and metrics to identify areas for improvement.
  • Implement process improvements to increase customer satisfaction.

Job Requirements

  • Proven experience in operations management, preferably in the BPO/Call Centre industry.
  • Strong leadership and management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and decision-making skills.
  • Experience in managing budgets and resources.

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